FAQ
When should I call a moving company?
The earlier, the better. Although the actual van assignment may not be made until a few days before your move, it's wise to give your moving company from four to six week's notice, if possible. The more lead time you can give, the more likely we will be able to meet your preferred delivery schedule.
All moving companies, for their standard type of service, require alternate pickup and delivery dates. We'll do our best, of course, to comply with the dates you prefer or the nearest possible alternatives. You will be notified in advance of the loading date for your goods and of the estimated date of arrival.
If your pickup and delivery dates are critical due to such factors as a lease expiration or a real estate closing, you may choose an extra-cost service which will enable us to accommodate a more precise, reasonable schedule. You should discuss your specific pickup and delivery requirements with your Advanced Moving Lines agent, who can advise you regarding the types and costs of services available.
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Do I need an estimate?
An Advanced Moving Lines agent will make a pre-move survey of your household goods to be transported. A pre-move survey is needed to determine the approximate cost of a move and the amount of van space your goods will occupy. Your Advanced Moving Lines agent will compute the approximate cost and give you a written Estimate/Order for Service. An accurate estimate cannot be calculated without a visual survey of the goods to be moved. There is no charge for the estimate.
Keep in mind that estimates (household goods surveys) are only guidelines. On interstate shipments, you must pay the total charges as determined by the actual cubic feet of your shipment, the distance it travels, and the services that you authorize or which become necessary to handle your shipment.
Charges for local shipments are generally calculated on an hourly basis. There may be a minimum number of hours required.
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When is the best time to move?
If there is a choice, most moving companies suggest you select a time other than summer, the end of the month or the end-of-year holidays. The heaviest demands are placed on vans, equipment and personnel during these periods.
However, Advanced Moving Lines believes you should move when it is most convenient for you. Factors involved in the decision may include:
- whether the move must be made immediately
- moving children during the school term
- separation of the family while the move is under way
If the move can be scheduled for a time when vans and trained personnel are more readily available, we'll be better able to meet your preferred delivery schedule.
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What is a tariff?
This is the list of rules, regulations, available services and resulting charges used by all motor carriers which provide interstate transportation of household goods. The tariffs are published by each household goods motor carrier and include its various services. The tariffs are available for your inspection upon request.
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Am I protected against loss or damage while my goods are in transit?
Advanced Moving Lines' maximum liability for loss or damage to any article in the shipment is 60 cents multiplied by the weight of the article. This is the basic liability level and is provided at no charge.
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Can my possessions be stored temporarily?
If you are unable to take immediate possession of your new residence, your belongings can be stored in our warehouse. Advanced Moving Lines provides safe storage facilities for holding your goods until you're ready for them. However, you are responsible for the storage charges, warehouse valuation coverage and final delivery charges from the warehouse.
If your goods are placed in storage, there will be an additional charge for the valuation or insurance coverage provided for your shipment, as mentioned previously. The type of coverage and cost will depend upon whether the shipment is held in storage-in-transit (temporary) or in permanent (long-term) storage. Please ask your Advanced Moving Lines agent for information regarding storage arrangements.
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Can I move my pet?
Pets cannot be carried on the moving van. Dogs, cats, canaries and parakeets can usually be transported in the family car. If this isn't convenient, your Mayflower agent will be glad to suggest alternate ways to ship your pets safely.
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What do I need to do to prepare for my move?
Most moves require the following steps:
Take an inventory of your goods to determine which items should be shipped. Almost everyone accumulates “things” they do not really want to keep. Separate and mark those items that you will not be moving.
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